Privacy Policy and Terms and Conditions
Overview
At Smart Retract, we understand concerns about personal information privacy, and dislike getting spam emails just as you do. For that reason, we assure that we never sell, rent or trade any of your personal information to any third party. Like you, our company also purchases products online, and we do not appreciate being flooded with unwanted offers and emails. We pledge to never subject you to this.
The only correspondence you will receive from us will be the receipt to confirm your order, and a notification of shipping that includes your tracking number. Occasionally we may let you know about updates to our products. You can choose to decline any of these notifications by selecting the option to opt out or by contacting our customer service.
Using the best available Extended Validation (EV) Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption technology, we encrypt all communications, transactions and pages transmitted on our site. These safeguards make it nearly impossible for unauthorised third parties to intercept or gather private customer information from our site. Although your name, address, and payment information are collected during order checkout, this is only during completed transactions where you enter your information and finish an order. Your personal information is used only to complete and ship your order to you, and your credit card information is sent only to the credit card processor in order to complete the transaction. Credit card numbers are not saved on our site, so if you are a return customer who calls us to reorder, we will need you to re-enter your credit card information.
Our website uses cookies to enhance the user experience. Used nearly universally across the internet, we typically employ cookies to improve the usability of the website for our visitors. When you visit our site and place items in your shopping cart, cookies help remember what you’ve added, so that if you leave the site and return, your items will still be there. Without cookies, items would need to be re-added every time a customer returned to our web page. We also use cookies to assist in understanding traffic patterns to our site, and what parts of our site may not be as user-friendly to our customers. Please note that this information does not identify you personally, nor can it be used to track your overall browsing history. The information that is collected is 100% anonymous.
For convenience, however, we do offer customers the option of creating an account on our site to store their name, address and other information when placing an order. This is completely the customer’s choice, and the personal information can be changed or removed at any time. Having an account on our site provides the benefit of streamlining the checkout process on future orders. If you have any questions or concerns about the safety of your personal information with us, please reach out to our customer service department.
