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Shipping and Returns FAQ

1. Smart Retract Shipping Information and Delivery Costs

We ship Smart Retract products direct to all European locations and most shipments are received within 2 business days. We offer standard shipping methods as well as fast track overnight shipping. We use the most popular shipping carriers for your location. To calculate exact shipping costs, go to our "Online Store" page:

  1. Enter the quantity of products you wish to purchase.
  2. Click "Continue" which takes you to the "Checkout" screen.
  3. Enter your country and post code.
  4. The available shipping options and costs will display.

2. What is the Return Policy?

We are extremely confident that you will be pleased with your Smart Retract product; however, if you come up against some installation challenges or other issues, we're happy to help you out before resorting to a return. Often there are simple solutions to help solve the problems you may run into. Simply e-mail us at info@SmartRetract.co.uk with any questions or concerns.

If you do require a return, we accept returns within 30 days of purchase. Items must be clean, odor-free, and undamaged. Returns that meet these criteria are never charged a restocking fee.  Shipping is not refundable. Please e-mail customer service at info@SmartRetract.co.uk to request your Return Merchandise Authorization (RMA) number and return instructions. In your e-mail, be sure to include either your Order ID or name and address and the reason for your return. To help save the environment we do not include a paper receipt. Your Order ID can be found on the electronic receipt that was e-mailed to you the day of your order and can also be found on your shipping label.

The product(s) must be returned in the original packaging accompanied with all parts and accessories along with a note including your RMA number (also write your RMA # on the outside of the box). Once your return has been received and inspected, a credit will be given for the purchase price; normally within 1 to 2 weeks of receipt. At that time we will e-mail you a refund confirmation notice.

3. Does the Retract-A-Gate come with a Warranty?

All our products are warranted to be free from defects in materials and workmanship for one year from the date of purchase to the original owner. This Warranty excludes wear and tear or damage.

4. Can I exchange my gate for a different size or color?

Yes. The fastest way to receive your different retractable safety gate would be to place a new order and return the original safety gate. If you already installed your Retract-A-Gate and want to keep your brackets installed, that's fine, just keep the Retract-A-Gate you plan to return until you receive the new one. Then include the unopened bracket kit from the new Retract-A-Gate with your original safety gate to return. Remember that we need to receive your items within 30 days.

Just email us at: info@SmartRetract.co.uk to request your RMA number and exchange instructions.